Complaints

We want to get things right. If something has fallen short, tell us and we will look into it properly. This page sets out how to complain and what happens next.

How to raise a complaint

Contact Reece directly. Call 0141 244 0000 or email admin@oneillcapitalfinance.co.uk. Tell us what happened, when, and what you would like us to do. The more detail you give, the faster we can look into it.

What happens next

• We acknowledge your complaint promptly, in writing.
• We investigate what happened and keep you updated as we go.
• We write to you with our findings and any steps we will take.

If you are not satisfied

O’Neill Capital Finance Ltd is a commercial finance broker and is not authorised or regulated by the Financial Conduct Authority, so most of the finance we arrange is not covered by the Financial Ombudsman Service. Where an enquiry required a regulated product and we introduced you to an authorised firm, that firm’s own complaints procedure and, where eligible, the Financial Ombudsman Service will apply. We will tell you which route is open to you.

Contact

Reece reviews every complaint personally. Call 0141 244 0000 or email admin@oneillcapitalfinance.co.uk.